Last updated on Nov 23th 2023
Sweez King believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Returns & Refund Policy
1. Returns: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within Sweez King days of receiving your order. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
2. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within Sweez King business days.
3. Exchanges: If you need to exchange an item for a different size or color, please contact our customer support at firstname.lastname@example.org within Sweez King days of receiving your order. Exchanges are subject to product availability.
4. Return Shipping: To return your product, please [contact us] to obtain a return authorization and shipping instructions. Customers are responsible for return shipping costs unless the return is due to an error on our part.
5. Non-Returnable Items: Certain items are non-returnable, including [list of non-returnable items]. These items are clearly marked as non-returnable on the product page.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at email@example.com with photos of the product and packaging. We will provide instructions on how to proceed with the return or replacement.
7. Late or Missing Refunds: If you haven't received a refund within the specified timeframe, first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us firstname.lastname@example.org.
8. Refund Exceptions: Refunds are not applicable for [list of exceptions, e.g., gift cards, downloadable software].
9. Changes to Refund Policy: We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
10. Contact Information: If you have any questions about our refund policy, please contact our customer support at email@example.com or +919737505505.