Shipping & Delivery Policy
Last updated on Nov 23th 2023
1. Processing Time: Orders are typically processed within Sweez King business days. This processing time may vary based on product availability, special promotions, or high-demand periods.
2. Shipping Methods: We offer several shipping methods, including standard and expedited options. The estimated delivery time and cost will be provided at checkout. Please note that delivery times are estimates and not guaranteed.
3. Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination. Free shipping is available for orders exceeding Sweez King amount (excluding taxes and discounts). Any additional shipping fees will be clearly displayed at checkout.
4. Shipping Restrictions: We currently ship to [list of countries or regions]. If your location is not within our shipping zone, please contact our customer support for potential alternatives.
5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number through our website or the carrier's website.
6. International Shipping: For international orders, please be aware that additional customs duties or taxes may apply. These charges are the responsibility of the customer. Customs clearance may also impact delivery times.
7. Lost or Damaged Items: If your order is lost or damaged during transit, please contact our customer support within Sweez King days of receiving your order. We will work with the shipping carrier to resolve the issue promptly.
8. Returns and Exchanges: For information on returns and exchanges, please refer to our [Returns Policy]. We accept returns within Sweez King days of delivery. Customers are responsible for return shipping costs unless the return is due to an error on our part.
9. Communication: You will receive email updates regarding the status of your order, including order confirmation, shipping confirmation, and delivery updates. Please ensure that your provided email address is accurate and up to date.
10. Holiday Shipping: During peak seasons or holidays, processing times and delivery estimates may be longer than usual. We recommend placing your orders in advance to ensure timely delivery.
Contact Information: If you have any questions or concerns about our shipping policy, please contact our customer support at firstname.lastname@example.org.